Terms of Service

ClaimTrack is a web-based platform that helps individuals and organizations track expenses, manage reimbursement requests, organize supporting documentation, and monitor spending against budgets.

ClaimTrack is provided for informational and organizational purposes only. ClaimTrack does not provide legal, tax, accounting, financial, insurance, or professional advice.

You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that the information you provide is accurate and complete.

To access certain features, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Restricting access to your account
• All activities occurring under your account

You agree to notify us immediately of any unauthorized use of your account.

You may upload receipts, invoices, reimbursement records, images, documents, and other materials ("User Content").

You retain ownership of your User Content. By submitting User Content, you grant ClaimTrack a limited, non-exclusive, worldwide license to store, process, display, transmit, and back up such content solely for the purpose of operating and improving the Service.

You represent that you own or have the necessary rights to upload and share all User Content, and that your User Content does not violate any law or third-party rights.

Users are responsible for maintaining backup copies of any uploaded documents or records. ClaimTrack is not responsible for loss, corruption, or unauthorized access to User Content.

ClaimTrack provides functionality that allows you to direct the Service to transmit your User Content, including expense reports, receipts, invoices, and related documents, via email to recipients you specify ("Email Transmission").

By initiating any Email Transmission, you expressly acknowledge and agree that:

• You are the party directing and authorizing the transmission of your User Content outside of ClaimTrack's controlled systems.
• You intend for the transmitted content to be disclosed to and received by the specified recipients, and you assume full responsibility for that disclosure.
• Once your User Content is transmitted via email, it leaves ClaimTrack's systems and control. ClaimTrack has no ability to retrieve, delete, secure, or control the content after transmission.
• Email is an inherently insecure communication channel. ClaimTrack makes no representation or warranty that email transmissions will be encrypted, private, or protected from interception, unauthorized access, or disclosure.
• ClaimTrack is acting solely as a conduit executing your instructions. ClaimTrack shall bear no liability for any unauthorized access, interception, disclosure, loss, or misuse of User Content that occurs during or after email transmission.
• You are solely responsible for verifying the accuracy of recipient email addresses and for ensuring that you have the authority to transmit the User Content to the specified recipients.

To the maximum extent permitted by applicable law, ClaimTrack expressly disclaims all liability arising from or related to Email Transmissions you initiate through the Service.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE AND THE STORAGE AND TRANSMISSION OF YOUR USER CONTENT IS AT YOUR SOLE RISK.

The internet and electronic communication systems are inherently insecure. By using the Service, you acknowledge and accept the following risks, without limitation:

• Data transmitted over the internet may be intercepted by unauthorized third parties.
• No security measure is perfect or impenetrable, and any security measure may be bypassed, circumvented, or defeated.
• Unauthorized third parties may access, acquire, copy, or alter User Content despite our security measures.
• Third-party providers, infrastructure, or services used to operate ClaimTrack may experience their own security incidents beyond ClaimTrack's control.
• Your own device, network, or account credentials may be compromised in ways unrelated to ClaimTrack.

ClaimTrack shall not be liable for any damages, losses, or claims arising from or related to these inherent risks of electronic data storage and transmission.

ClaimTrack may introduce new features, integrations, premium services, or functionality in the future. Such features may be subject to additional terms.

Certain portions of the Service may be provided free of charge. ClaimTrack may accept voluntary donations to support development and operation of the platform.

Certain premium features or subscription services may be offered in the future. Unless otherwise stated, all payments are non-refundable except where required by law.

You agree not to:

• Violate any applicable law or regulation
• Upload fraudulent, unlawful, infringing, or harmful content
• Interfere with the operation of the Service
• Attempt unauthorized access to systems, accounts, or data
• Upload malware, viruses, or malicious code
• Use the Service to harass, abuse, or harm others
• Impersonate another person or entity

The Service, including its software, design, trademarks, logos, graphics, and content, is owned by ClaimTrack or its licensors and is protected by intellectual property laws.

Except as expressly permitted, you may not copy, distribute, modify, reverse engineer, or create derivative works from the Service.

We strive to maintain reliable service but do not guarantee uninterrupted access. ClaimTrack may modify, suspend, or discontinue any portion of the Service at any time without liability.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAIMTRACK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, TITLE, QUIET ENJOYMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, CLAIMTRACK MAKES NO WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY DATA STORED OR TRANSMITTED THROUGH THE SERVICE WILL BE ACCURATE OR COMPLETE; (D) THE SERVICE IS FREE OF VULNERABILITIES, DEFECTS, OR SECURITY BREACHES; OR (E) ANY ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CLAIMTRACK OR THROUGH THE SERVICE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLAIMTRACK, ITS OPERATORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COSTS OF SUBSTITUTE SERVICES, OR ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO, ALTERATION OF, OR DISCLOSURE OF YOUR DATA, USER CONTENT, OR PERSONAL INFORMATION, EVEN IF CLAIMTRACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, CLAIMTRACK SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR CLAIMS ARISING FROM: (A) ANY DATA BREACH, SECURITY INCIDENT, OR UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR USER CONTENT OR PERSONAL INFORMATION; (B) ANY EMAIL TRANSMISSION YOU INITIATE THROUGH THE SERVICE; (C) THE ACTS OR OMISSIONS OF THIRD-PARTY SERVICE PROVIDERS; (D) LOSS OR CORRUPTION OF USER CONTENT; OR (E) YOUR FAILURE TO MAINTAIN ADEQUATE SECURITY OF YOUR ACCOUNT CREDENTIALS OR DEVICES.

IN NO EVENT SHALL CLAIMTRACK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CLAIMTRACK DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, AND SHALL APPLY EVEN IF CLAIMTRACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless ClaimTrack and its operators, affiliates, licensors, service providers, employees, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Service
• Your User Content
• Any Email Transmission you initiate through the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including privacy or intellectual property rights
• Any claim that your User Content caused damage to a third party

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

15.1 Informal Resolution. Before filing any formal dispute, you agree to first contact ClaimTrack at hello@getclaimtrack.com and provide a written description of the dispute, the relief sought, and your contact information. The parties agree to attempt to resolve the dispute informally for at least thirty (30) days from the date of receipt of notice.

15.2 Binding Arbitration. If the dispute cannot be resolved informally, you and ClaimTrack agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including claims arising under federal or state statute, shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

15.3 Arbitration Rules. Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitration will be conducted in English. Unless you and ClaimTrack agree otherwise, any arbitration hearing will take place in California.

15.4 CLASS ACTION WAIVER. YOU AND CLAIMTRACK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

15.5 Exceptions. Notwithstanding the foregoing, either party may bring an individual action in small claims court and either party may seek emergency injunctive relief in a court of competent jurisdiction to the extent necessary to protect confidential information or intellectual property rights pending arbitration.

15.6 Severability. If any part of this Section 15 is found to be unenforceable, that part shall be severed and the remaining arbitration provisions shall remain in force.

ClaimTrack shall not be liable for any delay, failure to perform, or interruption of the Service arising directly or indirectly from causes beyond ClaimTrack's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, cyberattacks, third-party service provider failures, pandemics, or any other cause beyond ClaimTrack's reasonable control ("Force Majeure Event"). During a Force Majeure Event, ClaimTrack's obligations under these Terms shall be suspended to the extent performance is prevented.

We may suspend or terminate your access to the Service at any time if you violate these Terms or if continued access would pose risk to the platform or its users. Upon termination, your right to use the Service immediately ceases. Sections 5, 6, 12, 13, 14, and 15 shall survive any termination of these Terms.

Except to the extent preempted by the Federal Arbitration Act, these Terms shall be governed by and construed under the laws of the State of California, without regard to conflict of law principles. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in California.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If we make material changes, we will make reasonable efforts to notify you.